Brand new. Never owned.
Well under retail — and we’ll show you why.
The same is true of every item in our stores that carries one of the three grade labels below. Only the box has a history.
You pay less because of the box, not the product
Brand-name appliances, tech and homeware reach us four ways. None of them has anything to do with whether the product works.
The box was opened
A customer opened it, decided against it and sent it back to the retailer. The retailer cannot sell it as sealed, so it comes to us.
The box was damaged
A dent or a tear in transit. The packaging took the knock; the product inside did not.
It was a demo unit
It stood on a retailer’s floor so people could look at it. It was never sold and never taken home.
It came in direct
We import some stock ourselves, factory sealed. No retailer in the middle means no retailer markup.
An unexplained discount should make you suspicious. That is why no price here stands alone. Every item shows its grade and the retail price it is measured against, so you can see exactly why it costs less.
R9 999
Retail R11 999
Every product gets exactly one grade
The grade tells you what happened to the box and whether the product carries a mark. What the shelf ticket says is what the website says.
Untouched box, factory sealed. This includes our direct imports. Sealed is shown sealed — there is nothing else to say.
The box was opened or damaged. The product itself is flawless. If an item has any mark at all, it is not this grade.
The product carries a cosmetic mark. We tell you where it is and show it in a photo — for example: “Light scratch on left panel — shown in photo 4.” Nothing is listed in this grade without its note and its photo.
Written as New – Sealed, New – Unboxed and New – Unboxed, Light Marks — the same words on the shelf ticket, the website, our adverts and our product feeds.
Five things you can hold us to
1
Tested before sale
Every item is powered on and checked working before it goes on the shelf or on the site. We do not sell untested stock.
2
6-month warranty
Every item on this site, every grade, is covered for six months — honoured by us, in our stores. Not a number in fine print.
3
Returns accepted
If it is not right, bring it back. The policy is in plain language and any of our three stores handles it.
4
See it in store
Every item sits in a real Gauteng store. Walk in and look at it before you pay — or order online and collect it there.
5
Free delivery over R2 000
Orders over R2 000 ship free anywhere in South Africa. Or collect at the item’s home store at no cost.
Every one of these is something a store has to actually do. That is the part a website selling the same brands cannot copy.
Buying from us, step by step
Ordering online
- Read the listing. Every product shows its grade, its price against retail, and photos of the actual item — including any mark, if it has one.
- Order it. Most of what we sell is a single unit. “One available” means exactly that — when you order it, we take that item off the floor at its home store and get it ready for you.
- Delivery or collection. Over R2 000 the courier is free; under R2 000 the fee is shown at checkout before you pay. We hand your order to the courier within 1–3 business days, and delivery to major centres takes a further 2–4. Or collect it free from its home store — we tell you as soon as it is ready.
- Changed your mind? You have 7 days from delivery to send it back for a full refund, including what you paid for delivery. No reason needed.
6-month warranty
- Walk in. Sunnyside in Pretoria, Mall@Reds in Centurion, or Stonehill Crossing in Modderfontein. Everything on the website is on a floor in one of them.
- Read the ticket. The shelf ticket carries the same grade and the same retail comparison as the website. If there is a mark, the ticket says where.
- Look at it. It was powered on and tested before it went on the floor. Pick it up, look it over, ask us about it.
- Take it home. Your six-month warranty starts today. Change your mind within 7 days and we swap it or put it on a store credit, good for three years at any of our stores.
Bring it back
The same policy applies whether you bought online or over a counter, and any of our three stores handles a return from any other.
| What happened | What you get | How long you have |
|---|---|---|
| You changed your mind — ordered online | Full refund, including delivery. You pay the return courier, or bring it to a store for free | 7 days from delivery |
| You changed your mind — bought in store | An exchange or a store credit, with your proof of purchase and everything that came in the box | 7 days from purchase |
| Wrong item, damaged in transit, or not as described | Replacement or full refund — your choice. We collect it at our cost | No cut-off — tell us as soon as you notice |
| It developed a fault | Repair, replacement or refund — the choice is yours. We offer a repair first because it is usually quickest | 6 months from delivery |
| A mark we described and photographed before you bought | This is not a fault. It is part of why the price was lower | — |
The full policy, including what does not count as a fault and how refunds are paid: Returns and refunds. Delivery times and costs in detail: Terms and conditions.
Straight answers
Is this refurbished?
No. Refurbished stock has been owned, sent back and repaired. Ours has never been owned and never been repaired. The product is new; only the box has a history.
Where does the stock come from?
Retailer returns, demo units, damaged-box stock and direct imports. We do not name the retailer on a product, because it makes no difference to the product — the story is the same for all of it.
Why is there only one?
Because that is how this stock arrives — one returned fridge, one demo TV, not a pallet of them. When it is gone, it is gone, and we will not pretend otherwise with countdown clocks.
What if it has a mark?
Then it is graded New – Unboxed, Light Marks, the mark is described and photographed on the listing, and the price reflects it. You will never find a mark we did not tell you about.
Can I see it before I buy?
Yes. Every item has a home store. Walk in and look at it, or order online and collect it there at no cost.
Does the warranty depend on the grade?
No. New – Sealed, New – Unboxed and New – Unboxed, Light Marks all carry the same 6 months, honoured in our stores. A disclosed mark is not a fault; anything else is.
The store where you get brand-name goods, new and never owned, at well under retail — tested, under warranty, returnable, and sitting in a real store where you can see it before you buy.
Shop 323, Acropolis Building
315 Robert Sobukwe Street, Sunnyside
Shop 80A, Mall@Reds
Cnr Hendrik Verwoerd Drive & Rooihuiskraal Road
Stonehill Crossing
42 Greenstone Place, Modderfontein
One number for all three stores: 063 287 0102 · az.oc.hceterawemoh@selas